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Energy Marketer

What should I do if an energy marketer comes to my door?

When electricity retailers come to your door with contracts, read them carefully and ask questions. You don't need to do anything immediately. Even when the market opens on May 1, 2002, electricity will still come to your home or business the same way it always has. That's because your current utility company is the "default option" if you don't sign with a new electricity retailer. If you do sign a contract, the government has legislated a ten-day "cooling off" period during which time you can change your mind and opt out of the deal.

Here are a few tips to keep in mind:

  1. Make sure you are dealing with a company that is licensed by the Ontario Energy Board. 
  2. Don't sign anything until you have an opportunity to study the contract carefully and compare it to your current charges. If you utility company hasn't included the cost of the electricity or gas you should ask for it so you can compare.
  3. Ask about extra charges you have for rented equipment, such as a water heater or a service contract that pays for furnace repairs.

If you have concerns about a marketer please contact my office. You can also call the Ontario Energy Board at 1-877-632-2727, or visit their web site at www.oeb.gov.on.ca .


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